Business Analyst - Child Welfare

Wausau, WI

Business Analyst - Child Welfare

Category: Business Analysis (functional and technical)

Main location: United States, Wisconsin, Wausau

Position ID: J0524-2064

Employment Type: Full Time

Position Description:

CGI has a need for an experienced Business Analyst to join our team in Madison, WI. This is an exciting full-time opportunity to work in a fast-paced team environment in technology for human services.

This position is located in our Wausau, WI office, however a hybrid working model is acceptable.

Your future duties and responsibilities:

The Business Analyst will need to be able to design, test, and support system users in the human services industry. Ultimately, the business analyst will collaborate with the business on all technology and business process related efforts that include gathering functional business requirements, designing new system functionality, testing software code, and supporting end users. Additional duties are as follows:

• Facilitate team and client meetings effectively to gather and document requirements, design system enhancements, drive user feedback and QA testing to completion of project

• Write system documentation including developer guides/design specs and topic papers

• Create test scripts based on business requirements

• Perform system testing using test scripts to ensure requirements are met

• Execute regression testing scripts

• Support application help desk responding to end-user calls

• Very strong oral and written communication skills

• Excellent problem solving, critical thinking, and analytical skills

• Self-motivator with great attention to detail and follow through

Required qualifications to be successful in this role:

Key Items we will be looking for are:

• A business analyst with at least 2 years of SACWIS or other large Child Welfare IT systems experience

• Demonstrated performance with a track record of success in human services industry

• Experience in all facets of project lifecycle

• Experience in system analysis, design and testing

• Experience supporting an application help desk

• Ability to prioritize effectively, multitask, and manage time appropriately

• Strong interpersonal skills and clear communication skills

• Ability to respond quickly and efficiently while understanding and interpreting automated child welfare application user needs

• High level technical aptitude and analytical skills as they relate to child welfare functionality and workflow

• High level interpersonal skills and customer service oriented experience and proficiency

Competencies Years of experience Proficiency Level

SACWIS or other large childwellfare IT ł Good

Software Design 2 Good

Software testing ł Good

Technical Writing 2 Good

Lead Design Sessions ł Good

Requirements gathering 2 Good

OPTIONAL: Desired qualifications/non-essential skills required:

Team oriented

Clear verbal and written communication skills

Customer service oriented

Experience with User Centered Design would be helpful

Minimum Education Required: Bachelor's Degree in Computer Science or related field. Equivalent work experience may be considered.

CGI anticipates accepting applications for this position through June 28, 2024.

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $66,300 -$110,100.”

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more


  • Business Analysis

  • Customer Service & Support


  • Software Testing

  • Technical Writing

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.