Travel System Business Analyst

Category: Business Analysis (functional and technical)

Main location: United States, District of Columbia, Washington

Position ID: J0823-0970

Employment Type: Full Time

Position Description:

We are seeking a highly motivated and customer-focused Travel System Business Analyst to provide Tier-1 support for our ATF customer. In this role, you will be responsible for assisting travelers in navigating the E2 Travel system, answering inquiries via phone, email, and walk-ins, and ensuring a seamless travel experience. The successful candidate will possess a solid understanding of the E2 Travel System, Federal Travel Regulation, exceptional communication skills, and the ability to troubleshoot and resolve issues efficiently.

Your future duties and responsibilities:

• Utilize your in-depth knowledge of the E2 Travel system to guide travelers in creating trips, generating authorizations, processing vouchers, and utilizing split pay functionality.

• Answer phone calls, respond to email inquiries, and assist walk-in travelers with E2 Travel system-related questions and issues.

• Create comprehensive step-by-step guides to facilitate users' understanding of the E2 Travel system and its features.

• Conduct live demos to showcase the various functions of the E2 Travel system, including trip creation, authorization submission, voucher processing, and split pay management.

• Advise travelers on completing authorizations and submitting travel vouchers within the E2 Travel system while adhering to agency travel policies.

• Provide expertise in all aspects of the Federal Travel Regulation and agency-specific travel policies to ensure travelers are well-informed and compliant.

• Troubleshoot and resolve issues related to rejected E2 documents from UFMS (Unified Financial Management System), ensuring timely and accurate document processing.

• Maintain a well-organized database of documents and resources on the local intranet to facilitate easy access and reference.

Required qualifications to be successful in this role:


• Minimum 3 years’ experience required demonstrating expertise in the E2 Travel system, including a thorough understanding of its features and functionalities.

• Strong familiarity with the Federal Travel Regulation and agency travel policies.

• Proven ability to create detailed step-by-step guides for using the E2 Travel system.

• Experience conducting live demos to showcase software functionality.

• Outstanding customer service and communication skills.

• Analytical mindset with the ability to troubleshoot and resolve issues effectively.

• Attention to detail and a commitment to accuracy in trip and transaction processing.

• Strong organizational skills to maintain a comprehensive database of documents and resources.

• Ability to communicate well and effectively face-to-face, by phone and email with clients and colleagues


• Knowledge of ServiceNow

• Knowledge of Momentum ERP product or similar ERP product

• Understanding of Government Finance processes and principles.


CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $52,400 - $100,900.


  • Business Analysis

  • Customer Service & Support

  • Momentum Travel Accounting

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

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Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.