Operations Manager

Washington, DC

Operations Manager

Category: Project Management

Main location: United States, District of Columbia, Washington

Position ID: J0923-1582

Employment Type: Full Time

Position Description:

CGI is in the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a CGI Member, you have the opportunity to be a shareholder at CGI and join a family of over 90,000 members strong. Would you like to grow with an IT organization offering greater opportunity and challenge? Join the CGI team and get your career on the fast track!

CGI is seeking an Operations Manager to provide technical and operations support services at a Government Agency. Candidate will be part of a team of network security engineers, technical engineers, and security analysts providing support for a large federal agency.

Your future duties and responsibilities:

Candidate will be responsible for providing operations support for the technical service delivery, including:

• Coordinating contract resources, issue prioritization and resolution, as directed by the Government, and other service operations functions being tasked

• Assisting users with service delivery issues and resolution

• Review, analyze and validate provided reports for SLA-compliance, report findings and recommendations to Government to obtain the remediation path forward, and drive SLA remediation plan and activity

• Managing daily, bi-weekly, and monthly reporting information process, ensure timely delivery, and manage resolution of any report issues

• Notify users of maintenance periods and manage maintenance processes for projects and other technical activities affecting service

• Experience managing technical service and operation activities and processes.

• Experience managing integrated teams providing technical and operations support services.

• Experience troubleshooting technical issues to resolution.

• Experience executing against defined SLAs.

• Experience communicating status of issues and resolutions to all levels of management.

• Strong analytic thinking, organization, and communication skills.

• Strong writing skills and prior experience developing agendas, minutes, presentations, and briefing materials

Required qualifications to be successful in this role:

Demonstrated technical and operations management experience is required. This individual shall have at least 5 years’ experience successfully participating with similar projects in the public sector. Experience working in IT and WAN/LAN, Voice/VoIP, TIC/MTIPS and/or Cybersecurity Technology experience and IT/Network project experience. A bachelor’s degree in information systems management, engineering or related field. Project Management Professional certification is required.


• Top Secret (TS) clearance



CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,000 - $161,600.


  • Delivery Management

  • Network

  • Network Engineering

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned .

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.