Housing Voucher Training and Compliance Specialist

Various Locations, USA

Housing Voucher Training and Compliance Specialist

Category: Administration

Main location: United States, Various Locations

Alternate Location(s): United States, Ohio, Columbus

Position ID: J0524-1467

Employment Type: Full Time

Position Description:

CGI prefers candidates who are located in: Columbus, Ohio OR Cleveland, Ohio OR Albany, New York. This is a hybrid position.

CGI Federal’s Housing Compliance team that partners with a local public housing authority and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Housing Voucher Training and Compliance Specialist.

Under the management of the Voucher Training and Compliance Manager, the Voucher Training and Compliance Specialist carries out the training role for the assigned jurisdiction(s). The Specialist will assume the role of developing and delivering training to new and existing CGI PBCA members for tasks related to Vouchering and Corrective Actions. The Specialist will be responsible for overseeing the creation of voucher course training material relevant to CGI members’ roles and expectations.

Your future duties and responsibilities:

Performs the following task in a timely manner and as defined in the CGI Personnel Manual, U.S. Department of Housing and Urban Development Regulations, Guidelines, Procedures, Handbooks, and Notices, Annual Contributions Contract (ACC), Memorandum of Agreement, Subcontract Agreement and Business Process Policy and Procedure Manuals:

• Creates voucher course training material relevant to the CGI members roles and expectations.

• Assist with the coordination of quarterly workshops and staff meeting material to provide continuing training with updates in policies, procedures and/or implementation of new vouchering software.

• Develop and Maintain Vouchering Operations Manual and E-Learning Environment.

• Add additional training's as new policies and procedures are established.

• Update Voucher Workbook and PowerPoint to ensure current/updated processes are included in New Hire Training.

• Updates Procedural Manuals when there is a major update or clarification in policies, procedures and/or implementation of new vouchering software.

• Updates Voucher Training PowerPoint to ensure current/updated processes are included in New Hire Training.

• Maintains written documentation of training course material, class roster, evaluations, and assessment information.

• Updates and monitors tracking databases so that information is readily available for reporting. Ensures ISO 9001 compliance with development of material and record retention requirements.

• Assists in the testing of Voucher system enhancements and specifications.

• Works effectively with Voucher Training and Compliance Manager and Business Operations Analyst to test and develop enhancements.

• Reports issues related to timely voucher processing.

• Maintains suitable level of member relations by working effectively with Operations Managers, Finance Managers, Quality Assurance, and Business Analysts to assure complete, accurate and timely completion of tasks.

• Assists on new business initiatives when opportunities are available.

• Leadership and Development: Become an expert on voucher concepts and processing.

• Become a resource for vouchering questions and concerns for internal and external clientele. • Assist with PBCA Invoice tasks as required.

Required qualifications to be successful in this role:

• Bachelor's degree is required OR significant relevant experience in lieu of education will be considered.

• Must have at least 3 to 5 years experience with training delivery.

• Ability to coach, mentor, review and evaluate Operation staff and team members.

• Ability to write assessments and evaluations for new and existing members.

• Ability to interpret guidance, prepare materials, and present information in groups and one-on-one.

• Ability to interpret and understand guidelines and regulations, with little or no prior knowledge of subject matter, to apply accurate policy, procedures and create material if necessary.

• Attention to detail and high level of accuracy in preparing Operations Manuals, training materials, and eLearning modules to deliver effective and quality staff trainings.

• Should have the following skills: Microsoft PowerPoint and Microsoft Office Suites; Adobe Captivate experience. Information systems expertise; Accounting and record keeping; Professional skills.

Desired Skills:

  • Time Management Skills

  • Written and Oral Communication Skills

  • Adaptability

  • Problem-solving Skills

  • Housing Programs expertise desired.

  • HUD Occupancy Certification desired.

  • Tenant Rental Assistance Certification System (TRACS) expertise desired.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $37,100.00 - $74,100.00.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.

CGI’s benefits include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid maternity and parental leave

• Learning opportunities and tuition assistance

• Member assistance and wellness programs




  • Analytical Thinking

  • Compliance

  • Housing (Fed)

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.