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CGI Technologies and Solutions, Inc. HR Member Services in Troy, Alabama

HR Member Services

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HR Member Services

Category: Human Resources

City: Troy, Alabama, United States

Position ID: J0221-1507

Employment Type: Full Time

Meet our professionals

CGI: An employer of choice

Position Description:

CGI is looking for an HR Member Services Consultant to join our team in Troy, AL.

HRMS Consultants are part of the US Regional HR Member Services (RHRMS) team, who support all CGI members in the United States, both Federal and CSG (approximately 12k). HR Member Services is responsible for understanding and supporting all HR transaction processes in People Systems including PeopleSoft, CGI Onboarding, the HRSC, etc. This team provides compensation, payroll, benefit, leave administration, and case management support as well as answers complex requests and member quires. This team is also responsible for onboarding, off boarding, HR file management, audit support, mergers and integrations and other large-scale projects. This member would have direct contact with members on a daily basis, where we strive to ensure a positive member experience at every encounter.

Your future duties and responsibilities:

• Deliver quality services to all clients in line with the GHRMS mission.

• Partner with external groups (i.e. HRBPs, Legal, Labor, Payroll, etc.) on daily basis to better support members and large projects

• Contribute to projects and initiative under the responsibility of RHRMS.

• Act proactively by providing information and recommendations to Team Leads or Manager for continuous Improvement, consistency and efficiency.

• Provide support to the Manager and Team Leads on investigating service delivery issues, escalations and member complaints.

• Provide a positive image of CGI through his/her role.

• Ensure that annual set objectives are met as defined on the agreed performance metrics.

• Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security and privacy policies.

• Maintain adherence to all RHRMS and company policies and procedures.

• Assume ownership of personal development and inform RHRMS Management of perceived gaps.

• Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.

Required qualifications to be successful in this role:

• Work in an professional office environment of 5+ years

• Good time management and ability to prioritize

• Strong oral and written communication skills

• Well organized

• Driven to expand knowledge and grow with our company

• Ability to adapt to changes quickly and frequently

• Positive attitude

Microsoft Experience (especially Excel) 5+Moderate to High

Outlook Experience 3+ Moderate to High


•Human resources experience

•PeopleSoft or similar system experience

•Work for a national/global company where knowledge of multi state HR requirements was obtained

•Experience with professional audits with internal and external groups

•Experience in government verifications, records retention laws/third party verifications

PeopleSoft System Experience 1 good

Audit Experience 1 good

Records Management Retention Experience 1 good

Minimum Education Required: Bachelors Degree

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

•Competitive base salaries

•Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

•401(k) Plan and Profit Participation for eligible members

•Generous holidays, vacation, and sick leave plans

•Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

•Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more


  • Records Management

  • Communication (Oral/Written)

  • Customer Service & Support

  • Detail-oriented

  • Microsoft Excel

  • Problem Solving/DecisionMaking

  • Microsoft Outlook

  • Auditing (Claims)

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.