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CGI Technologies and Solutions, Inc. Customer Service Representative in San Juan, Puerto Rico

Customer Service Representative

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Customer Service Representative

Category: Administration

City: San Juan, Puerto Rico, US United States

Position ID: J0321-1756

Employment Type: Full Time

Position Description:

CGI is seeking Customer Service Representatives in our Puerto Rico office to join our dynamic team. You will be instrumental in helping the CGI team deliver exceptional service to our clients. Your attention to detail and positive attitude will be highly valued in this high profile position. If you are great with juggling different tasks and like providing service with a smile, this is the place for you!

Representatives within this department will have the option to work part time hours (less than 20 hours per week) or full time (40 hours per week), and may be required to work after hours and weekends.

Your future duties and responsibilities:

• Establish a relationship of trust and provide recommendations and/or answers to customer queries

• Contribute to team effort by accomplishing related results needed

• Plan and organize your tasks to meet service levels and clients’ expectations

• Respect quality standards for communicating with clients

• Keep records of customer interactions, process customer accounts and file documents

• Multi-task, prioritize and manage time effectively

• Work within a team setting or alone, when needed

• Listen attentively and provide recommendations and/or answers to customer queries

Required qualifications to be successful in this role:

•High school diploma or GED is required to support this client

•Bilingual in English and Spanish

•Demonstrate written and verbal communication skills

•Demonstrate organization skills in order to handle multiple take simultaneously; such as answering multiple call at one time


  • Communication (Oral/Written)

  • Customer Service & Support

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.