CGI Technologies and Solutions, Inc. Production Support Specialist with Network and Messaging in Reston, Virginia

Production Support Specialist with Network and Messaging

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Category:Development/Engineering

City:Reston, Virginia, United States

Position ID:J0418-1777

Employment Type:Full Time

Meet our professionals

CGI: An employer of choice

Position Description:

CGI has an immediate need for a Production Support specialist with network and messaging experience to join our financial services team in Herndon/Reston, VA.

This is an exciting full-time opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry.

We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.

This is the chance to further advance your career. Why?

  • We work with 22 of the top 30 banks globally

  • 20 of the top 25 banks in the Americas

  • 19 of the top 20 banks in Europe

  • Full-time opportunity to become a member of an organization w/$10 billion+ in annual revenues

  • 70,000 employees in 40 countries

We're offering a complete benefits package that includes medical, dental, vision, 401k, paid vacation, etc.

Your future duties and responsibilities:

The Senior Production Support Analyst should have in-depth applications support experience in a UNIX environment supporting messaging based applications and autosys jobs.

Need strong skills in Dynatrace, network and messaging platforms like MQ, SWIFT.

This role will be directly involved in providing day to day production support for multiple mission critical applications running in production.

This role will also include Pre-Implementation analysis and guidance for new applications going into production.

Candidate will analyze and understand the pre-implementation needs such as personnel, supporting products and technologies, application functionality, batch processes, online processes, maintenance processes, testing needs, and documentation required to support new applications in production.

Candidate should have a solid background in providing production support so they have a good understanding of the requirements.

Background should include previous experience in the following areas:

• Very strong experience in Dynatrace and messaging platforms like MQ Series, SWIFT

• Provide production support for medium and highly complex applications

•Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch jobs, and databases (mainly Oracle).

• Prepare and coordinate communications to stakeholders

• Create, investigate, and track solutions to application errors reported

• Escalate unresolved issues to appropriate team and personnel

• Support application releases requiring execution of Autosys jobs, Unix and database script execution as well as interfacing with business team/s

• Update user documentation and conducting training

• May mentor or guide work of less experienced support personnel

Required qualifications to be successful in this role:

Background should include previous experience in the following areas:

• 3 to 5+ years of related experience, including hands-on production support

• Provide production support for medium and highly complex applications

•Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch jobs, and databases (mainly Oracle).

• Prepare and coordinate communications to stakeholders

• Create, investigate, and track solutions to application errors reported

• Escalate unresolved issues to appropriate team and personnel

• Support application releases requiring execution of Autosys jobs, Unix and database script execution as well as interfacing with business teams

• Update user documentation and conducting training

• May mentor or guide work of less experienced support personnel

• Good Communication skills and flexibility to support 24/7

• Experience on Java/J2EE applications running on Unix with Oracle databases

• Experience with Weblogic

• Excellent problem solving and analytical skills

• Ability to troubleshoot complex issues

• Experience in a fast-paced production environment and the ability to handle multiple, simultaneous problems with changing priorities

• Service Now or other ticketing system (ticket life cycle)

• Autosys or other job scheduling system (Debugging failed job)

• Support application releases

• Understanding of log files, execution of scripts, autosys and other production processes

Preferred, but not required:

• experience in messaging platforms like MQ or SWIFT

• Mortgage industry expertise – underwriting, finance, etc.

• Understanding of basic Network and Web/e-Commerce technologies is highly desirable

Education: Bachelor degree in Computer Science, Information Systems, Mathematics, Engineering or related field, or equivalent work experience

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Have you been referred by a CGI Member for this position?* Yes No

CGI member’s email (@cgi.com) *

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CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2017.pdf to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

  2. FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

  3. Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.