CGI Technologies and Solutions, Inc. Deskside Support -TS/SCI with Polygraph in Reston, Virginia

Deskside Support -TS/SCI with Polygraph

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Deskside Support -TS/SCI with Polygraph

Category: Service Desk / End User Services

City: Reston, Virginia, United States

Position ID: J0718-0657

Employment Type: Full Time

Meet our professionals

CGI: A place to build an IT career

Position Description:

Put your years of experience into a future of excellence at CGI Federal! CGI is seeking a Deskside support to support our Customer in Reston, VA.

Your future duties and responsibilities:

This role fulfills customer Service Requests and resolves Incident Tickets. This role requires an individual that is customer and detail oriented and has experience with hands-on IT implementation. This role provides support for applications, hardware, software, network connections, and new system initiatives for all sites within area of responsibility. Duties include providing remote and desk side support. This role assists in the development and adherence to procedures and policies. This role requires excellent oral and written communication skills and command of the English language. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining customer problems and implementing appropriate corrective action to initiate a repair or return. This role analyzes recurring problems and initiates solutions for preventing reoccurrence.

Required qualifications to be successful in this role:

TS/SCI clearance with Polygraph

•Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

•Hands-on experience with Windows/Linux/Mac OS environments

•Working knowledge of office automation products and computer peripherals, like printers and scanners

•Knowledge of network security practices and anti-virus programs

•Ability to perform remote troubleshooting and provide clear instructions

•Excellent problem-solving and multitasking skills

•Customer-oriented attitude


What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.