Salesforce Business Analyst

Remote, USA

Salesforce Business Analyst

Category: Business Analysis (functional and technical)

Main location: United States, Remote

Position ID: J0224-0624

Employment Type: Full Time

Position Description:

CGI, a Platinum Salesforce Implementation Partner, is seeking multiple Salesforce Business Analyst roles. The selected candidate is expected to have an in-depth understanding of the Salesforce ecosystem. The business analyst will work to help analyze, define, and document requirements that translate customer needs into Salesforce technology solutions that support the company’s strategic goals. They will rely on their growing functional skills and experience to design and deliver solutions with clean, well-organized, and functional capabilities to CGI’s Government Salesforce customer base. This person will work with our clients to understand their business needs and help deliver value using Salesforce.

Your future duties and responsibilities:

• Collaborate with customers to define the business requirements to meet the end users’ needs.

• Implement configuration tasks per direction from task lead

• Participate in defining system integration and user-acceptance test plans.

• Assist with the analysis of bug fixes/ issues.

• Partner with the business areas in the creation of process workflow documentation and user manuals.

• Execute client communication including various written communications to include one-on-one client conversations.

• Create customer reports as required

• Refine product backlog as part of the overall solution architecture effort

• Collaborate with team members and other departments in defining business requirements for optimal use of Salesforce functionality

• Proactively identify areas of improvement and functional gaps in Salesforce Applications

Required qualifications to be successful in this role:

• Bachelor’s Degree; or equivalent work experience.

• 5+ years of experience in gathering and documenting requirements.

• 3+ years of Salesforce experience configuring and handling complex processes with Flow and Process Builder required.

• Salesforce Administrator Certification required.

• Must have strong oral, written, and interpersonal communication skills.

• Strong ability to work independently or with little direction.

• Proven ability to think critically and effectively communicate in a team environment.

• Proficient experience working with Microsoft Office

Strong analytical and problem-solving skills

Desired Qualifications

• 3+ years of business process modeling experience preferred.

• Knowledge of software development lifecycles and methodologies including DevOps or agile delivery models, Scrum methodology.

• Experience in JIRA preferred

Due to the nature of the government contracts this position requires US Citizenship

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $76300/ to $133500

This position can be located remotely anywhere in the U.S

CGI Federal anticipates accepting applications for this position through 4/30/2024

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

Member assistance and wellness programs





  • Business Analysis

  • Salesforce Sales Cloud

  • Salesforce Solution Design

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned .

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.