Enterprise Monitoring & Support Specialist II

Plano, TX

Enterprise Monitoring & Support Specialist II

Category: Service Desk / End User Services

Main location: United States, Virginia, Reston

Alternate Location(s): United States, Texas, Plano

United States, Alabama, Troy

United States, South Carolina, Columbia

Position ID: J0324-1982

Employment Type: Full Time

Position Description:

CGI has an immediate need for an Enterprise Monitoring & Support Specialist II to join our team in Reston, VA, Plano, TX, Troy, AL or Columbia, SC. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.

This position is based in either Reston, VA, Plano, TX, Troy, AL or Columbia, SC or anywhere in the US where CGI has an office.

• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!

• We have over 73,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe

Your future duties and responsibilities:

In this role the individual will be functioning as a collaborator/analyst, managing incidents to resolutions in a 24/7/365 environment using the standard incident management process by working closely with the Incident Management team. The resource will work intimately with the incident management team to quickly identify issues impacting the enterprise, efficiently pull in the proper resources to triage and quickly resolve an incident and capture incident details to socialize internally with the incident management team. ​​

Required qualifications to be successful in this role:

• 4+ years' experience in the IT industry

• 3+ years' hands-on experience with AWS, Oracle, Autosys, and MyServices

• Experience with Catchpoint, Dynatrace, and other observability tools

• Excellent written and verbal communication skills

• Excellent organization and communication skills.

• Strong aptitude for attention to details.

• Strong ability to work through conflicts

• Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.

• Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite)

• Basic knowledge of ITIL

• Ability to work in a fast-paced environment

• Ability to handle high level volume of work

• Ability to work in a strict SLA-driven environment

• Ability to follow strict client procedures and guidelines

• Able to maintain professionalism while directly interacting with clients/customers

• Ability to work independently as well as in a team environment

• Display a positive attitude to ensure an exceptional client experience as well as quality work is provided

• Execute problem-solving initiative and being proactive in finding a solution

• Take initiative to improve self-development along with job-related skills

• Perform additional duties as assigned

Education Requirement:

• ​Associate or bachelor's Degree in an IT related field is highly preferred​.​



CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.00- $130,600.00.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.

• Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

**CGI anticipates accepting applications for this position through May 8th, 2024.


  • Analytical Thinking

  • AutoSys

  • Oracle

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.