Production Support Engineer

Pittsburgh, PA

Production Support Engineer

Category: Software Development/ Engineering

Main location: United States, Pennsylvania, Pittsburgh

Position ID: J0324-0603

Employment Type: Full Time

Position Description:

Looking for Windows and Unix Scripting Production support developer - L3/L4 candidate

As a Production Support Engineer, the candidate will be responsible for ensuring the stability, reliability, and efficiency of production systems and applications. The candidate will work closely with development and operations teams to troubleshoot issues, deploy fixes, and implement enhancements to our production environment.

Responsibilities:

§ Experience with Windows / SQL and Linux / Oracle types of infrastructure and databases.

§ Production support experience & incident management

§ Hands-on experience in scripting languages

§ Hands-on experience in Oracle SQL

§ Possess knowledge of PL/SQL Scripting

§ Hands on experience on Unix commands for troubleshooting

§ Research and troubleshoot any issues reported by business users.

§ Offer solutions and process improvements.

§ Fix production support issues, break fixes which will involve code changes.

§ Responding to ad hoc business requests.

§ Responsible for the provisioning of any IT development, analysis, Information management (DBA), or QA requiring specialized knowledge of a niche technology.

§ Knowledge of the full software development lifecycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery.

§ Knowledge of computer development software as it relates to systems, such as SQL, Visual Basic, etc.

§ Able to participate in an on-call rotation that requires some night / weekend work when on-call.

§ A sense of urgency with respect to responsiveness to user inquiries / requests / incidents

Your future duties and responsibilities:

§ Experience with Windows / SQL and Linux / Oracle types of infrastructure and databases.

§ Production support experience & incident management

§ Hands-on experience in scripting languages

§ Hands-on experience in Oracle SQL

§ Possess knowledge of PL/SQL Scripting

§ Hands on experience on Unix commands for troubleshooting

§ Research and troubleshoot any issues reported by business users.

§ Offer solutions and process improvements.

§ Fix production support issues, break fixes which will involve code changes.

§ Responding to ad hoc business requests.

§ Responsible for the provisioning of any IT development, analysis, Information management (DBA), or QA requiring specialized knowledge of a niche technology.

§ Knowledge of the full software development lifecycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery.

§ Knowledge of computer development software as it relates to systems, such as SQL, Visual Basic, etc.

§ Able to participate in an on-call rotation that requires some night / weekend work when on-call.

§ A sense of urgency with respect to responsiveness to user inquiries / requests / incidents

Required qualifications to be successful in this role:

§ Modify existing databases and database management systems.

§ Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions.

§ Work as part of a project team to coordinate database development and determine project scope and limitations.

§ Review project requests describing database user needs to estimate time and cost required to accomplish project. Perform other duties as assigned.

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $59,000 - $130,600.”

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

#LI-LW3

Skills:

  • Oracle SQL Server

  • Unix

  • Windows

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.