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CGI Technologies and Solutions, Inc. Managed Services Technical Operations Consultant in Pittsburgh, Pennsylvania

Managed Services Technical Operations Consultant

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Managed Services Technical Operations Consultant

Category: Business Consulting, Strategy and Digital Transformation

City: Pittsburgh, Pennsylvania, US United States

Position ID: J0122-0375

Employment Type: Full Time

Position Description:

The CGI Managed Advantage Services Program delivers and supports a proprietary Government ERP software suite for 20+ clients today and is expanding rapidly. Candidate will work directly with multiple clients in this large-scale, globally supported outsourcing and premium maintenance program. Challenging and dynamic role with high levels of involvement with clients, other CGI organizations, and team members supporting interesting, complex, and often critical client needs.

The Managed Services Technical Operations Consultant will work on the Transition Operations team working in a programmer capacity to build out new functionality and streamline operations. The Transition Operations Team gathers a client’s business needs to design and implement robust, efficient, and repeatable processes to be run by the Operations team. This role can be located within proximity of any U.S. CG location.

This role will interface with clients who are transitioning or upgrading to managed IT service offerings on CGI Advantage; specifically with regard to Operations processes in support of a Containerized platform. The Technical Operations Consultant will have an opportunity to provide value, innovation, and creativity to the group by leveraging his/her skills and experience to provide outstanding customer support.

• Limited - to no travel required.

• Member will be in a weekend rotation on-call roughly every other month; member will need to support Operations activities during those weekends.

Your future duties and responsibilities:

Your future duties and responsibilities

. In this role, the candidate will:

• Design and implement new processes and tools or identify and implement efficiencies and improvements in existing methods with an emphasis on the Rancher/Kubernetes platform that Advantage v4 is built upon.

• Develop automated, stable, repeatable cycle events and schedules that meet the clients’ processing and SLA requirements. Evolve legacy Advantage 3 processes to align with the Advantage 4 platform

• Work across multiple teams and with clients directly to implement standards and configurations pertaining to Operations setup and processing.

• Create accurate, detailed documentation and procedures about clients’ operations for use by the Operations team.

• Partner with the Applications Team to maintain and support Configuration Management processes and establish standard expectations for patch deliveries.

• Mentor Operations members on new processes and procedures as projects approach Go-Live status.

• Member will be in a weekend rotation on-call roughly every other month; member will need to support Operations activities during those weekends.

Required qualifications to be successful in this role:

Required qualifications to be successful in this role

• 1-3 years’ experience with Containers, Kubernetes/docker, or Rancher platform

• Proficient scripting abilities in multiple languages (Linux shell scripting, Python, Perl, and Go languages)

• Experience with Oracle and/or SQL Server databases and SQL DDL/DML writing.

• Experience automating IT processes (CA Autosys or similar job management tool for scheduling, monitoring, and reporting software experience is a plus)

• Experience with DevOps tools and techniques (e.g. Jira, BitBucket, etc.) is a plus

• Excellent organizational skills

• Must be able to effectively juggle and prioritize multiple, often competing and changing, workloads

• Ability to work independently in a self-directed manner and collaboratively as a team lead or member

1-3 years of experience with each of the following:

• Linux environment and shell scripting (ksh, csh, etc)

• Scripting (Python, Perl, Go)

• Oracle or MS SQL Server DDL/DML writing

1-3 years of experience with each of the following:

• Microsoft Office Suite familiarity

• Scheduling tools (Autosys, Ansible, JobScheduler)

• Azure environment familiarity/experience


Desired Qualifications/Non-Essential Skills Required

Candidate must be a self-starter, have strong attention to detail, and be able to perform with minimal supervision while working in a diverse team environment. The successful applicant will be a well-rounded individual with excellent analytical skills, enthusiasm for taking ownership, a strong commitment to quality, and the ability to work closely and communicate effectively with technical, functional, management, and client members.

Minimum Education Required: Bachelor’s Degree

Est. Salary Range (Colorado Only): $46,000-$80,000*

*Disclaimer: In accordance with Colorado’s Equal Pay for Equal Work Act, effective January 1, 2021, a good faith hourly or base salary range must be posted for all positions where the work may be performed in the state of Colorado. Therefore, this good faith salary range will only apply where this described position will be performed in the state, and should not be considered the compensation range in other locations or for other positions.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more


  • Kubernetes

  • Linux

  • Oracle SQL Server

  • Shell Script

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Qualified applicants with arrest and conviction records are welcome to apply.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.