Training Lead

New York, NY

Training Lead

Category: Digital Customer Experience

Main location: United States, New York, New York

Position ID: J0324-1965

Employment Type: Full Time

Position Description:

As we embark on a large-scale implementation for a leading Utility Client serving the Eastern region, we’re seeking a passionate Training Lead to join our team.

If you thrive in a collaborative environment, enjoy leveraging cutting-edge technology, and want to make a significant impact, this role is for you.

This is a Full Time, hybrid role requiring you to be on-site 3 days per week and is based in New York, NY.

As the Training Lead, you’ll play a pivotal role in shaping the success of our utility field crews. You’ll lead a team responsible for creating engaging online learning courses and job aids, utilizing CGI’s intellectual property. Working closely with industry experts at CGI and client subject matter experts (SMEs), you’ll ensure seamless training delivery and project success.

Your future duties and responsibilities:

Team Leadership: Manage a small team of functional experts, fostering a culture of excellence and continuous improvement.

Content Development: Develop and review online simulations, eLearning courses, and job aids tailored to end users’ needs.

Client Engagement: Cultivate strong client relationships, ensuring project success and laying the groundwork for future business development.

Stakeholder Management: Regularly meet with CGI and client stakeholders to assess and fine-tune the project training program.

Status Reporting: Keep CGI leadership informed of progress, promptly escalating any critical issues.

Required qualifications to be successful in this role:

Adult Learning Experience: You bring 7+ years of experience in designing and delivering effective adult learning programs.

Online Simulations: With 5+ years of experience, you’ve mastered the art of creating engaging online simulations.

Mentoring Skills: You’ve spent 3+ years mentoring junior team members, nurturing their growth.

Adobe Captivate: Proficiency with 2+ years of experience using Adobe Captivate for course development.

Desired Qualifications

Collaborative Environment: You’ve thrived in collaborative settings for 5+ years.

Utilities Industry: Familiarity with the utilities sector, ideally 3+ years of experience.

Education Requirements: Bachelor’s degree

Why Join Us?

Impact: Be a critical part of a transformative project.

Growth: Work alongside industry experts and expand your skill set.

Innovation: Leverage CGI’s IP to create cutting-edge training solutions.



CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $66,700 - $142,400


At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more


  • Finance

  • Client Management

  • Business Analysis

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.