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CGI Technologies and Solutions, Inc. L2/L3 Support Engineer in New York, New York

L2/L3 Support Engineer

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L2/L3 Support Engineer

Category: Infrastructure/Cloud

City: New York, New York, United States

Position ID: J1020-1125

Employment Type: Full Time

Meet our professionals

CGI: An employer of choice

Position Description:

This position will support in scope applications. You will be responsible for Investigating application-related system and user requests and resolving or coordinating resolution of issues. You will work with all facets of Infrastructure, Vendor, Development & External teams on issues requiring deeper investigation, and then coordinate resolutions while providing feedback to users.

Your future duties and responsibilities:

• Incident, Problem & Change Management

• Continual Service Management, Disaster Recovery Planning & Testing

• Application decommission task, including business data transfer to archive systems.

• On-call support could be required on a rotational basis both during the week and on weekends.

• Ensure MIS and workflow tools used e.g. JIRA and ServiceNow to track and demonstrate the overall quality of services

Required qualifications to be successful in this role:

• Efficient in communication with traders.

• Strong understanding of business language and business workflows is beneficial.

• Experience managing and maintaining apps running on Unix based platforms and Oracle/ Sybase databases.

• Good Unix skills including scripting and server management.

• JIRA and ServiceNow

• Strong analytical and technical background with good problem solving skills.

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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