Quality Assurance Specialist

Nashville, TN

Quality Assurance Specialist

Category: Administration

Main location: United States, Tennessee, Nashville

Position ID: J0823-1040

Employment Type: Full Time

Position Description:

**The Quality Assurance Specialist must be able to travel to properties within the State of Tennessee. When not traveling to properties, the Specialist will be working from home. CGI will reimburse for mileage and hotel. Training will be provided.

You must have your own transportation

Quality Assurance Specialist reports administratively to the Director of Training and Compliance, and Quality Assurance. The Quality Assurance Specialist manages the day-to-day activities of the Quality Assurance Department. Monitors performance and quality control activities to ensure the accurate and timely completion of core contract administrative activities conducted by PBCA staff.

In addition, monitors and manages cyclical and concurrent quality control reviews for all scheduled contract administrative activities and unscheduled analysis requested by Department Managers. Candidate must be self-directed to complete daily and monthly reporting requirements as dictated by the Director.

Your future duties and responsibilities:

Manages performance and timely reporting of all tasks as defined in the Quality Assurance Work Plan, U.S. Department of Housing and Urban Development Regulations, Guidelines, Procedures, Handbooks, and Notices, Memorandum of Agreement, Subcontract Agreement, and Business Process Policy and Procedure Manuals:

  • Possess outstanding knowledge of and not limited to HUD Regulations, Handbooks, Notice, ACC Requirements and Statement of Work, CGI Policy and Procedures and Compliance Requirements.

  • Auditing of ACC IBPS Tasks:

o Management and Occupancy Review

o Documenting Owner Civil Rights and Compliance

o Processing Rental Adjustments

o Owner Opt-Out Notices and Contract Termination

o Owner Opt-Out and HAP Contract Termination: submit resident data to HUD

o Life-Threatening Health and Safety issues

o Non-Life Threatening Health and Safety issues

o Budgets, requisitions and revisions

o Renewals of expiring HAP Contracts

o PBCA Invoice

  • Schedule and maintain Auditing Records, Off Site Review and Client Quality Review Responses

  • Development and Maintenance of Quality Control Plan and Quality Control Operation Manuals

  • Ensure Policy and Procedure Manuals are in Compliance with HUD Regulations, Handbooks, Notice, ACC, and CGI Policy

  • Participate in monthly, quarterly workshops and staff meetings to provide continual education of policy and procedure

  • Participate with HUD meetings as requested

  • Participate with weekly, monthly, quarterly local and state office meetings

  • Review HUD Policy Issues Log and update quality assurance protocols as required

  • Conduct Monthly Peer to Peer Quality Assurance Review

  • Prepare Monthly and Quarterly Compliance Assessment Reports based on Quality Assurance Analysis

  • Travel required (50% or more)

The Quality Assurance Staff may at times perform operational tasks and manage portfolios during staffing shortages and ramp-up of new project initiatives, approve bank transactions and execute HAP Contracts on behalf of our PBCA client.

Required qualifications to be successful in this role:

  • Must have a Bachelor’s degree OR equivalent experience in lieu of education.

  • Must have at least five (5) years’ Experience.

  • Must be self-directed requiring minimal supervisory support.

  • Must be able to travel to properties within the Nashville Metro Area as well as 1-2 hours outside of Nashville every 2 weeks. When not traveling to properties, the Specialist will be working from home.

  • Proactively stay abreast of HUD Regulations, Handbook, ACC requirements and CGI Policy and procedures.

  • Perform assigned tasks timely and accurately.

  • Communicate and share ideas clearly, concisely, and effectively.

  • Work collaboratively with Client and HUD personnel along with CGI members at all levels of the organization.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level, experience and training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $23.07 - $38.02.




  • Analytical Thinking

  • Conflict Resolution

  • Motivating

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.