CGI Technologies and Solutions, Inc. Systems Support Analyst in Minneapolis, Minnesota

Systems Support Analyst

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Category:Development/Engineering

City:Minneapolis, Minnesota, United States

Position ID:J0418-0142

Employment Type:Full Time

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Position Description:

We are initiating a major project that will build a new platform to support stock transfer and investment plan services to more than 1,200 companies across the United States. Project will consist of combining the best in breed solution assets of the portfolios, and stand up a world class solution in a new data center to support the Services division. Services provided include stock transfer and registrar, dividend disbursement, investment plan, employee stock purchase plan, full escheatment, and corporate action services, as well as annual meeting, proxy, and tabulation services. The ideal candidate will have experience working in enterprise solutions environments.

Systems Support Analyst to provide senior level systems. In this role you will provide high level technical systems support, systems administration, and act as an escalation point where duties are varied. This position primarily supports the application suite for Shareowner Services. The selected candidate will support highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or technical products and services in a Windows/SQL environment. This candidate will act as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution. Assess changes for risk to production systems and assures quality, security, and compliance requirements are met for supported areas and create change/issue logs as well as analyze performance trends and recommend process improvements.

Your future duties and responsibilities:

• Perform migrations from lower environments to production, lead upgrades, installations, and configurations.

• Update and or author documentation and procedures.

• Troubleshoot network, hardware, and software issues while coordinating resolution with users, vendors and internal service groups.

• May coordinate project resources and provide guidance to less experienced analysts.

• Coordination and relationship building with Technical and Business partners.

• May also perform some leadership initiatives in support of the team mission.

Position will specialize in working with Line of Business (LOB) and Technical partners to complete infrastructure requests and resolve application issues for the Corporate Trust application suite within Wholesale Banking Technology.

The selected candidate will provide technical systems support within a technology organization for a multi-tiered application suite. Duties are varied and may include one or more of the following:

  • Provide support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services.

  • Uses diagnostic tools to maintain, troubleshoot and restore service or data to systems.

  • Evaluate service level agreement criteria and identifies gaps in current technology process.

  • Participate in migrations from development to production, upgrades, installations and/or configurations.

  • Update documentation and procedures.

  • Troubleshoots network, hardware and software issues using general guidelines, templates or direction from others.

  • Analyzes performance trends and recommends process improvements.

  • Understand quality, security and compliance requirements for supported areas and reviews changes for risk to production system.

  • Participate in testing and updating the business continuation plan.

Required qualifications to be successful in this role:

  • 5+ years application/production support experience

  • 5+ yrs. Application administration or production support in a Windows, SQL, IIS Environment

  • Effective change management experience

  • Multi-tiered application support

  • Experience with owning and driving technical initiatives

  • Proficient with Change Management processes

Desired Qualifications

• Experience with owning and driving technical initiatives

• 5+ yrs. Application administration or production support in a Tomcat Environment

• Undergraduate degree in Computer Science or related discipline

• Business process improvement experience

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What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills:

  • Change Management

  • IIS

  • SQL

  • System Administration

  • Windows

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CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2017.pdf to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

  2. FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

  3. Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.