NOC/Telecom Analyst

Milwaukee, WI

NOC/Telecom Analyst

Category: Infrastructure/Cloud

Main location: United States, Wisconsin, Milwaukee

Position ID: J0424-0126

Employment Type: Full Time

Position Description:

We're a hard-working team of tech enthusiasts and professionals on a mission to reshape the future. We've got everything from pioneering projects that challenge your skills to an encouraging and inclusive work environment that fuels your growth. Plus, we offer unparalleled opportunities for professional development, empowering you to stay at the forefront of the ever-evolving tech landscape.

We are on the look-out for a Telecom Analyst to join our team!

This position is located in Milwaukee, WI or Brentwood, TN and is open to candidate who live within 2.5 hours of either location.

Your future duties and responsibilities:

Responsible for planning, designing, and implementing telecommunication networks. Reviews

and performs the installation and maintenance of telecommunications systems and technologies.

Provides assistance and technical support for network design activities.

  1. Establishes and assures compliance of organizational standards for telephone system design, allocation of instruments, messaging technologies, network utilization, and vendor support.

  2. Responds to user complaints to research complex problems associated with Brookdale’s telecommunication networks (voice and/or data). Diagnoses problem source through discussion with users.

  3. Develops supporting documentation of all activities.

  4. Installs and maintains all telecommunications systems and equipment. Serves as the point of contact to technical support from equipment vendors.

  5. Coordinates and performs all telephone moves. Assists in software moves and changes.

  6. Trains and informs dissemination about new/unused telecommunications features and when they are posted/distributed. Communicates when refresh-training classes are offered.

  7. Reviews all orders for equipment purchases or contracted services.

  8. Assists in telecommunications planning and budgeting, as required.

  9. Prints and reviews daily/weekly/monthly ACD reports and monthly telephone system traffic reports.

  10. Designs, leads and performs routine telecommunications related projects.

This job description represents an overview of the responsibilities for the above referenced.

position. It is not intended to represent a comprehensive list of responsibilities. An associate

should perform all duties as assigned by his/her supervisor.

Required qualifications to be successful in this role:

• Bachelor’s degree in information technology, Computer Science, or other related field required.

• Minimum three years’ experience in network required; or equivalent combination of education and experience.

• Uses limited independent judgment to make decisions based on precedents and established guidelines.

• Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

• Has a working knowledge of a skill or discipline that requires basic analytic ability.

• Has an overall understanding of the work environment and process.

• Has a working knowledge of the organization.

• Physical Demands and Working Conditions

• Standing

• Requires interaction with co-workers, residents or vendors

• Walking

• Sitting

• Use hands and fingers to handle or feel

• On-Call on an as needed basis

• Reach with hands and arms

• Stoop, kneel, crouch, or crawl

• Talk or hear

• Ability to lift: Up to 25 pounds

• Requires Travel: Occasionally

• Vision

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $40,800 - $97,800.”

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more


  • Project Management

  • Telecommunications

  • Telephony

  • Vendor Management

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned .

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.