Book Personalization Supervisor I – 2nd Shift

Hot Springs, AR

Book Personalization Supervisor I – 2nd Shift

Category: Administration

Main location: United States, Arkansas, Hot Springs

Position ID: J0324-0338

Employment Type: Full Time

Position Description:

CGI Federal is looking for team members at our Arkansas Passport Center Book Print Production facility.

The book personalization supervisor, plans, directs, and coordinates the daily activities of Book Print, Card Print, Quality Control, and Mailroom. Responsible for setting work priorities and assuring a smooth transition of all work between the various departments. Interprets policies and procedures and established goals for subordinates. Conducts all training for department and reviews quality of work being completed by employees.

Your future duties and responsibilities:

Under the direct supervision of the Book Personalization Manager, plans, directs, and coordinates the daily activities of book print, card print, quality control, and mailroom, to include but not limited to:

• Passport book and card personalization

• Verification of accuracy of printed data and quality of personalized passport books, and cards

• Proper delivery of passports, and cards to applicants

• Operation of automated postal machines and coordination of all mail pick-ups by the USPS and private carriers

• Sets work priorities and assures smooth transition of all work between departments

• Monitors department production and makes necessary adjustments to ensure production goals are being met

• Assigns and reviews work of subordinates

• Interprets policies/procedures and establishes goals for subordinates

• Monitors employee production for quality and quantity

• Tracks employee time and attendance

• Conducts performance appraisals and makes recommendations for salary reviews

• Counsels employees regarding job performance and conducts disciplinary actions as required

• Assists in recruiting and hiring process for department

• Conducts training for department, to include but not limited to, work procedures, regulations, and proper postal requirements

• Interfaces with CGI and Department of State managers on regular basis

Required qualifications to be successful in this role:

• U.S. Citizenship

• Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal,

Education, Employment, and Credit Checks

• Ability to obtain and maintain Moderate Risk Public Trust security clearance

• Bachelor’s degree plus 3 years of experience supervising a staff in a production environment OR 5 years of direct supervision of at least 5 people in a production environment

• Excellent verbal and written communication skills

• Advanced functionality in MS office applications, including Excel and Word

Additional Requirements: Must be able to lift and carry 35 pounds, repetitively.

OPTIONAL: Desired qualifications/non-essential skills required

Experience working in a quota-based production environment such as manufacturing and call centers.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level, experience and training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $48,500 - $63,100.



  • Delivery Management

  • Detail-oriented

  • Leadership

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.