CGI Technologies and Solutions, Inc. Mainframe Support Analyst in Greenville, South Carolina

Mainframe Support Analyst

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Mainframe Support Analyst

Category: Development/Engineering

City: Greenville, South Carolina, United States

Position ID: J0918-0118

Employment Type: Full Time

Meet our professionals

CGI: An employer of choice

Position Description:

CGI is looking for an experienced Systems Support Analyst with minimum 5 years experience and exposure to Supply Chain Management principles, with good written & oral communication skills; and experience working with business users in addressing system issues. This right person for this role will be responsible for ongoing support and maintenance of a suite of mainframe applications (IDMS / ADSO, CICS/DB2) related to Order to Cash & Supply Chain Business functionality. This will be a great opportunity to the right candidate providing member exposure to working of a Global organization in a collaborative environment with team member’s spread across the globe.

Your future duties and responsibilities:

•Ensure availability of application for end users consistent with Service Level Agreements.

•Provide Support for restoration of service; investigate cause of problems, quick response on problem calls and fixes.

•Respond to inquiries from Business Users for assistance in diagnosing Production System operations, data,

•Be able to make ongoing recommendation for operational improvements of production applications.

•Serve as On-call support person as part of rotation within an application support team.

•On-call support duties will cover regular business hours, nights and weekends on a schedule basis.

Required qualifications to be successful in this role:

Previous Application Support and Development experience in Supply Chain Management and/or Order to Cash environment will go a long way in making the candidate successful in the support role.

Good communications skills is a must, as this role involves working with business users; managing expectations.

•Exposure to mainframe technologies such as IDMS COBOL, ADSO, JCL, MVS

•Exposure to mainframe tools likes FILEAID, DMLO, OLQ, SORT, utility

•Exposure to ADSO MAPS and DIALOGS, IDMS DC-ONLINE and BATCH programs, handling of Queues

•Exposure to EDI Technology, DB2/CICS, and file transfer and system interface tools like Pelican, FTP, ETL and Message Broker (IIB10)


  • AIX

  • Perl

  • SQL


  • Windows

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.