Salesforce Admin/Platform Owner

Fort Lauderdale, FL

Salesforce Admin/Platform Owner

Category: Administration

Main location: United States, Florida, Fort Lauderdale

Position ID: J0524-1417

Employment Type: Full Time

Position Description:

We're a hard-working team of tech enthusiasts and professionals on a mission to reshape the future. We've got everything from pioneering projects that challenge your skills to an encouraging and inclusive work environment that fuels your growth. Plus, we offer unparalleled opportunities for professional development, empowering you to stay at the forefront of the ever-evolving tech landscape.

We are on the lookout for a Salesforce Admin/Platform Owner to join our team. This position would serve as the platform owner for our Salesforce development team, largely focused on ongoing Salesforce Sales Cloud, Service Cloud, and Experience Cloud releases. The successful candidate will ensure the environment is supported and maintained so that both the Sales and development teams have stable environments. The successful candidate will be able to communicate clearly and confidently. They will be able to document requirements clearly and concisely, author technical documents, and manage the platform. Candidates will be able to manage client expectations and scope effectively and will understand both Agile (SCRUM) and Waterfall project delivery models.

This position can be located at any CGI office in the U.S, preferred location is Ft. Lauderdale, Florida. Candidates must work East Coast hours.

Your future duties and responsibilities:

• Ensuring optimal performance of Salesforce systems and products.

• Upgrading and configuring Salesforce systems for optimized integration.

• Managing Salesforce roles, profiles, sharing rules, Flows, queues, and groups.

• Use Data Loader to import/export data as needed.

• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

• Evaluating and installing new Salesforce releases, as well as providing training and support.

• Documenting processes, including error reports and changes to field history tables.

• Preparing custom reports and dashboards for sales and other departments.

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, and queues.

• User support tickets

• Salesforce configuration changes, including (but not limited to): Flows, objects, fields, page layouts, record types, custom settings, dashboards, and reports

• Create reports on Salesforce utilization and trending

• Serve as primary system administrator for the Salesforce environment.

• Focus the organization’s use of data for what best serves the mission.

• Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate

• Automate processes using Salesforce tools such as Flow and SFDX.

• Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant/Partner.

• Identify, install, and maintain appropriate apps from AppExchange for event management, mass email, document merge, and more.

• Train new users and grow the Salesforce skill set across the organization.

• Document customizations made in Salesforce.

• Plan upgrades, seasonal releases, and long-term projects.

• Able to effectively debug and resolve issues and/or defects which may be reported because of faults in the production system

• Assist in writing technical approach and design documentation as required

• Assist with Salesforce deployments using Flo sum DevOps tool

• Ensure Salesforce data backups are running correctly (Commvault). Assist with data restores and sandbox seeding as needed.

Required qualifications to be successful in this role:

• 5+ years of total IT systems engineering / platform ownership experience

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline

• Core infrastructure knowledge and experience; networking, firewalls, and server management

• Experience working with and managing certificates

• Extensive scripting experience, understanding when to take advantage of scripting to help automate processes.

• 2-5 years of experience managing/owning an enterprise platform

• System integration experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On.

• Knowledge of Product Development Lifecycle and DevOps Tools like GIT, JIRA etc.

• Experience with integration tools like MuleSoft or Informatica Cloud would be a plus

Skills (Preferred)

• 1 - 5 years of Salesforce project development experience

• Strong Salesforce customization and configuration experience with Sales Cloud, Experience Cloud, Service Cloud, and Lightning

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $54,200 - $190,100.

CGI anticipates accepting applications for this position through July 15, 2024.

#LI-SK8

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.

• Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

Skills:

  • GIT

  • GIT

  • Jira

  • MuleSoft

  • SOAP

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.