Refugee Operations Manager

Fairfax, VA

Refugee Operations Manager

Category: Business Consulting, Strategy and Digital Transformation

Main location: United States, Virginia, Fairfax

Position ID: J0524-1894

Employment Type: Full Time

Position Description:

This is an exciting full-time opportunity to work in a fast-paced environment with a team of passionate technologists. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies. As a solution builder, you will be working to support the client’s mission and goals.

This position is located in our USA VA Fairfax -- USAVAFAI01 office; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

Your future duties and responsibilities:

• Supports the PM and DPM in executing the RPC project.

• Works closely with PRM to support the overall mission for overseas and domestic components of the US Refugee Admissions Program.

• Ensures that the RPC and RSC SOPs are aligned with Department of State policy and business rules.

• Supervises refugee case processing operations. Ensures staff is cross-trained to avoid processing backlog during workload fluctuations.

• Innovates in close cooperation with Data Analytics and software subject matter experts to

identify efficiencies/automation that will increase efficiency and productivity of case processing staff.

• Supervises training, change management, and business analysts who support RSC caseworkers across the world in implement PRM policy and RPC system and processing requirements.

• Subject matter expert in refugee processing procedures. Familiar with refugee administration including report generation techniques, associated statistical methods, congressional inquiries and help desk procedures.

• Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning refugee operations activities, such as new commitments, status of

work in progress, and problems encountered. Assigns or delegates responsibility for specified work or functional activities and disseminates policy. Gives work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.

• Coordinates Refugee Operations activities with START software team, User Acceptance Testing, systems design and prototype reviews to provide the user perspective in START system development and troubleshooting defects.

• Monitors and analyzes costs and prepares budget. Prepares reports and records on department activities for management.

• Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices.

Required qualifications to be successful in this role:


• Secret or Top Secret//SCI

Education and Related Experience

• A Bachelor’s degree from an accredited university or college, or the equivalent combination of education, technical training, or work experience.

• Minimum of (5) years of progressive management experience

• At least five years of hands-on experience in work similar to that being supervised

• Ability to prepare management, business, technical, and personnel reports, reviews, and

documents for internal and external use.

• Excellent verbal and written communication skills

• Experience with refugee processing gained from DHS, Department of State/PRM, Department of State/PRM/RPC, DHS/Office of Refugee Resettlement, or USRAP partner employment highly desired

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $108,600.00 - $209,100.00.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.

CGI’s benefits include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid maternity and parental leave

• Learning opportunities and tuition assistance

• Member assistance and wellness programs

Due to the nature of this government contract, US Citizenship is required.




  • Business Activity Monitoring

  • Business Process Consulting

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.