CGI Technologies and Solutions, Inc. Business System Analyst -Momentum Functional Analyst - USMS Help Desk in Crystal City, Virginia

Business System Analyst -Momentum Functional Analyst - USMS Help Desk

CGI-experience the commitment

Find similar career opportunities

Category:ERP/CRM/Tools

City:Crystal City, Virginia, United States

Position ID:J1217-0395

Employment Type:Full Time

Meet our professionals

CGI: An employer of choice

Position Description:

Provide Momentum functional support to United States Marshals Service FSD Help Desk Team.

Your future duties and responsibilities:

Functional tasks may involve activities beyond the immediate scope of help desk tickets (e.g., development of training materials, FAQs, report designs, SQL queries, etc.). The responsibilities of this role include, but are not limited to:

•Providing functional expertise to facilitate completion of functional tasks

•Managing configuration control and requirements processes

•Providing ticket resolution support through liaison with Momentum Service Line components of Delivery Support and Momentum Client Release Team

•Forming and directing rapid response teams to handle urgent and/or wide scale problems

•Reviewing and performing advanced root-cause analysis and documenting findings

•Collaborating with Tier 1 Coordinator and making recommendations for further follow-up to address underlying problem areas

•Answering and resolving Help Desk calls and incidents as assigned by the Tier I Coordinator or those self-assigned

•Reviewing incidents and/or requests that cannot be resolved upon initial user contact to determine appropriate assignment (specific Help Desk Analyst or Tier 2/Tier 3 support)

•Monitoring tickets to ensure response/resolution goals are met

•Form and direct rapid response teams to handle urgent and/or wide scale problems

•Performing advanced root-cause analysis and documenting findings

•Collaborating with PM making recommendations for further follow-up to address underlying problem areas

•Develop, Maintain, Status Project work plan with PM and senior USMS Financial Service Division managers

Providing functional expertise to facilitate completion of functional tasks (General Ledger, Accounts Payable, Acquisition Management, Project Accounting etc.)

Required qualifications to be successful in this role:

Required qualifications to be successful in this role

Knowledge of Momentum ERP. Knowledge of SDLC and financial management core line of business FSIO areas and SQL Developer a plus; Ability to communicate face to face or by phone with client and develop and provide written deliverables as well.

#CGIFEDERALJOB

Skills:

  • Momentum Financials

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here at https://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Have you been referred by a CGI Member for this position?* Yes No

CGI member’s email (@cgi.com) *

First Name

Last Name

I agree to allow CGI to contact the CGI member who referred me to obtain additional information about my application and to confirm my referral. *

* This field is required.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2017.pdf to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

  2. FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

  3. Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.