CGI Technologies and Solutions, Inc. Assistant Passport Support Manager- 2nd Shift- Charleston Passport Center (CPC) in Charleston, South Carolina
Assistant Passport Support Manager- 2nd Shift- Charleston Passport Center (CPC)
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Assistant Passport Support Manager- 2nd Shift- Charleston Passport Center (CPC)
Category: Project Management
City: Charleston, South Carolina, United States
Position ID: J0419-2528
Employment Type: Full Time
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This position requires shift work. Based upon your assigned work schedule, you will receive a shift differential of 2%, which will be in addition to your base pay rate. Under the direction of the Contract Processing Supervisor, Passport Agency Director or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re-writes, re-issues, re-mails and all PRISM functions. If requested by government management, assure that a sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. Responsible for resolving administrative, personnel, and operating problems associated with management of employees in their job in order to assure timely issuance of passports.
Due to the nature of the government contact requirements and/or clearance requirements, U.S. Citizenship is required.
Your future duties and responsibilities:
The Assistant Passport Support Manager (Second Shift) is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Passport Support Manager shall liaise with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority. Anticipated tasks include, but are not limited to, the following:
• Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards.
• Responsible for Daily Reporting (see RFP Section F.6. Deliverables) and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads.
• Ensures that each Contractor employee signs an acknowledgment of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII standards).
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
• Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight and performance measurement of support services.
• Conduct continuous improvement activities to realize improved service delivery capabilities and performance.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to the activities being performed under the contract.
• Respond rapidly to additional operational requirements and provide the appropriate levels of qualified staff.
• Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies.
• May be requested to provide formal and informal briefings to visitors or at off-site conferences.
• Support USG in ongoing studies and evaluations.
• Ensure satisfactory conformance with contract provisions and performance metrics.
When assigned to a smaller Agency, the Assistant Passport Support Manager will be required to perform cashier closeouts duties. Closeout duties such as: verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system (i.e. OTCNet), perform counter balance verifications with the counter management, close-out and reset cash registers daily
Required qualifications to be successful in this role:
• Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use.
• Knowledge and expertise in personnel management.
• Excellent oral and written communication skills
• Advanced understanding of MS Office applications (Excel, Word, Outlook, and PowerPoint).
• Ability to prioritize workload for large teams and possess excellent organizational skills.
• Ability to interpret and apply regulatory material.
• Capable of performing duties of any Sectional Leader.
• Must be bonded if performing cashier closeout functions.
• Bachelor’s Degree, and;
• Six (6) years of progressive management experience in a production or office environment, including;
• Three (3) years managing a team the size and scope of the Passport Center or Agency assigned, including;
• Three (3) years managing seasonal/temporary work force, including;
• Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.
What you can expect from us:
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