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CGI Technologies and Solutions, Inc. Support Engineer in Cary, North Carolina

Support Engineer

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Support Engineer

Category: Service Desk / End User Services

City: Cary, North Carolina, United States

Position ID: J0620-1596

Employment Type: Full Time

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Position Description:

This position will support in scope applications. You will be responsible for Investigating

application-related system and user requests and resolving or coordinating resolution of issues. You will work with all facets of Infrastructure, Vendor, Development & External teams on issues requiring deeper investigation, and then coordinate resolution while providing feedback to users.

Your future duties and responsibilities:

Service request and Incident Management: Working on request of business request raised via ticketing system and ensure prompt response and resolution of the ticket. Additionally, working on the incident management for the issues that result in downtime and missing SLA for the applications.

Problem Management: Creating and owning the problem tickets for the group and ensure there are correct ownership and resolution identified. Able to work with different counterparts for the resolution (Infrastructure, development team).

Relationship Management: Constantly interacting with traders, client management team, operations, offshore support team, development team and infrastructure team

Change Management: Part of weekly CAB, performing a risk analysis of the change that will affect the application and ensure change components including implementation windows are correct.

Disaster recovery planning and testing: Working with development and infrastructure team to ensure all DR documents are up to date, applications are tested annually and there is no risk associated with any of the server.

Batch process management: Critical resource in monitoring batches that runs during your time zone and handover the process to APAC team during EOD. As a part of global team, helping out on weekend batch monitoring/patching/DR activities on rotational basis.

Required qualifications to be successful in this role:

• Excellent interpersonal/communication/presentation skills.

• Application support experience with a minimum of 5 years in the financial industry (Prime brokerage experience is a plus).

• Experience working with relational database (Sybase or Oracle) and should be fluent in writing and debugging SQL/Stored Procedure.

• Proficient with Unix/Linux command tagged with knowledge of scripting language: Shell scripting, pearl, python, java.

• Experience working with monitoring tool (eg: Geneos) and scheduling tool (eg: ControlM, Autosys).

• Positive attitude: Enthusiastic, highly motivated and quality-oriented.

• Team Skills: Ability to work with a global team using follow the sun model.

• Management Skills: Excellent time management skills and ability to work on projects to identify process improvements.


What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

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CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.