Salesforce Service Cloud Developer

Bloomfield, CT

Salesforce Service Cloud Developer

Category: Project Management

Main location: United States, Connecticut, Bloomfield

Position ID: J0624-1836

Employment Type: Full Time

Position Description:

CGI has an immediate need for a Salesforce Service Cloud Developer.

Candidates are required to be within the proximity of the assigned locations and work in Hybrid model (Bloomfield CT or Lafayette, LA)

This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the Health Care industry.

The Salesforce Service Cloud Developer role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver the client needs.

Your future duties and responsibilities:

The Salesforce Service Cloud Developer will be responsible for the product planning, design, develop and execution throughout the Product Lifecycle, including discovery, creating value propositions and working closely with product, engineering, design, and testing to ensure business needs are delivered in timely manner.

• Participate in the development of Salesforce Service Cloud and Knowledge Cloud applications based on client needs.

• Execute declarative and custom application configurations.

• Create Knowledge users, profiles, and permissions.

• Provide insights into care coordination.

• Coordinate and assist offshore team as needed.

• Design and build per specifications for different personas using the app.

• Participate in the full application life cycle from technical design to development, testing and deployment.

• Responsible for developing of new features, maintenance, and enhancements of existing functionality.

• Responsible for test automation of new features, maintenance, and enhancements of existing functionality.

• Foster and maintain best practices and coding standards.

• Continually seek opportunities to increase product quality and customer satisfaction.

• Implement Einstein analytics

Required qualifications to be successful in this role:

• Eight plus years' experience with end-to-end implementation, integration and enhancement projects.

• Experience in standing up a salesforce instance from scratch

• Experience in creating and migrating packages from an existing org to a new one

• Experience working with Onshore-offshore model.

• 3+ years of experience in performing salesforce test automation.

• Demonstrated ability to integrate with the Service Cloud and Knowledge Cloud object model through integrations.

• Capable of designing specific functionality around Service Cloud and Knowledge Cloud.

• Experience integrating business processes across systems and multiple Salesforce instances using web services, SOAP, XML, REST, Microservices, FHIR, HL7 etc.

• Development of custom objects, fields and formulas, custom reports, and dashboards.

• Integration experience with other Salesforce applications and external systems.

• Solid understanding of SaaS and development processes and methodologies.

• Strong experience developing and maintaining validation rules and custom workflows.

• Salesforce Platform Developer certification

• Experience using Lightning App Builder, Lightning Experience, Lightning Components, Lightning Web Components experience

• Demonstrated experience using FSL and Scheduling components

• Experience with SFDC basics - Apex, Visual Force, triggers, objects, security model, etc.

• Demonstrated expertise on architecture best practices, design patterns and design trade-offs on internet and cloud-based platforms.

Good to have:

• Minimum three years of experience within the Healthcare industry

• Experience with Einstein platform - Familiarity with Salesforce Einstein, particularly in light of our initiative to replace the current search engine with Einstein.



CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $74,600 - 143,700.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more


  • Service Cloud

  • Software as a Service

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.