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CGI Technologies and Solutions, Inc. Data Scientist (Data Analytics Manager) in Baltimore, Maryland

Data Scientist (Data Analytics Manager)

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Data Scientist (Data Analytics Manager)

Category: Software Development/ Engineering

City: Baltimore, Maryland, US United States

Position ID: J0821-1328

Employment Type: Full Time

Position Description:

CGI Federal is seeking a Data Scientist (Data Analytics Manager) to lead our Customer Experience (CX) team within the chief business office of a large government agency. We are seeking a strong data analytics manager to support the maturing of the agency’s service delivery and data analytics reporting capabilities.

Your future duties and responsibilities:

• Data Analytics responsibilities including CX Dashboard development, Customer Research and Voice of the Customer (VOC) Program support, CX data and management information (MI) Collection, and CX Performance Indicators and Measures.

• Customer experience strategy and insights responsibilities including Customer Journey mapping and Service Design/Service Delivery Strategy support

• Delivery and governance responsibilities including CX Closed-loop process Implementation and Integration, CX Training Materials and Employee Engagement Plans, OMB A-11 Compliance, CX Action Plan execution support.

• Create and submit three Data Analysis Reports (2nd Qtr, 3rd Qtr and 4th Qtr) per year.

• Lead and conduct Quarterly CX Strategy and CX Governance Learning Sessions.

• Participate in CX Data Analytics, CX Strategy and CX Governance Meetings.

• Data manipulation expertise involving data extractions, data matching between multiple systems, transformations, cleansing, and loading.

• Data engineering experience involving structured and unstructured data.

Required qualifications to be successful in this role:

• Programming: SAS, SQL.

• Software: SAS Enterprise Guide, Tableau Desktop, Tableau Server.

• Experience integrating operational data into/extracting data from CX platforms.

• Clustering/Segmentation (including K means and other ML methods).

• Tree-based models, Linear Regression, Logistic Regression, Time Series Modeling, T-tests.

• Experience in interpreting results from statistical and mathematical models.

• Experience in advanced data visualizations, machine learning, and predictive modeling.

Desired qualifications:

• Project management experience with strong team leadership and communication skills

• Programming: Python

• Software: Medallia, Toad Data Point, Jupyter Notebook and Google Analytics

• Federal security credentials

Education:

• Master's degree and 8+ years of experience OR Bachelor's degree and 14+ years of experience

#CGIFederalJob

#DICE

Skills:

  • Adobe CQ (Adobe Experienc Mgr)

  • Adobe CQ (Adobe Experienc Mgr)

  • Adobe Forms

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Qualified applicants with arrest and conviction records are welcome to apply.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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