Cloud Operations Engineer (AWS Production Support)

Baltimore, MD

Cloud Operations Engineer (AWS Production Support)

Category: Project Management

Main location: United States, Maryland, Baltimore

Position ID: J0524-0309

Employment Type: Full Time

Position Description:

CGI is looking for a Cloud Operations Engineer in Production Support. This is an exciting full-time opportunity to work in a fast-paced team environment supporting production systems for a large Federal agency.

This position can be located at any CGI office in the U.S, preferred location is Baltimore, MD; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

Under minimal supervision, provide operations support for office or business unit users of proprietary or custom application software in a 24/7/365 environment supporting Cloud Operations. Position will require some work during non-traditional business hours to support largescale cloud platform that support mission critical applications, take point on end-to-end support and smooth operations of cloud-based infrastructure, support change windows, incident response and resolution and other scheduled maintenance activities. Will be trained and required to follow Incident, Change and Problem standards. Individual will gain business and application knowledge through training, reporting and resolving Production incidents and inquiries.

Required qualifications to be successful in this role:

Specialized Knowledge & Skills:

• Ability to work in a 24/7 environment, including on-call duties and active participation during outages or failures.

• Solid knowledge of AWS platform and its services - including but not limited to AMIs, S3, IAM, AWS CLI, ECS, ALB, SQS, Cloud Watch and Cloudtrail.

• Broad knowledge of the AWS platform, AWS Certification preferred.

• Proficient in automation using Python and shell scripting.

• Skilled in creating/updating/modifying dashboards using Cloud Watch, Splunk On-Call (VictorOps), New Relic, and other relevant tools.

• Responsible for maintaining JIRA and Confluence pages to document, Production tickets, Operational statistics and workflow processes.

• Engage with engineers as necessary to address technical requirements and challenges.

• Knowledge of database technologies, including working with various databases (PostgreSQL & MySQL) and the ability to create, run, and execute SQL queries.

• Ability to troubleshoot and debug complex systems and applications.

• Execute AWS maintainece cleanups to ensure efficient resource utilization and cost optimization, while maintaining detailed records of cleanup activities.

• Engage with DevOps engineers, DBAs, SME and Developers as necessary to address technical requirements and challenges.

• Participate in Scrum meetings and discuss the upcoming operational changes and prepare the check list for Day1 operations.

• Experience with Docker and container orchestration.

• Hands on experience in AWS provisioning of systems, Backups, Restore and Disaster Recovery.

• System health monitoring and optimizing performance (CloudWatch, SolarWinds, Nagios, Splunk On-Call (VictorOps)).

• Strong experience in supporting large-scale batch jobs.

• Strong understanding of Linux

• Excellent communications and collaboration skills required to develop required security policies and share information with business and technology staff.

• Must have previous operations experience in cloud environments.

Desired qualifications/non-essential skills required:

• Excellent technical abilities, which include the following: cloud methodologies like PaaS and SaaS programming languages like Python orchestration systems such as Chef IaaS servers PowerShell scripting and, Splunk are preferred.

• Experience with APM technologies such as New Relic and VictorOps.

• Experience in Splunk preferred

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $85,800.00 - $190,100.00.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid maternity and parental leave

• Learning opportunities and tuition assistance

• Member assistance and wellness programs





  • DevOps Engineering

  • English

  • Python

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.