Program Manager

Arlington, VA

Program Manager

Category: Project Management

Main location: United States, Virginia, Arlington

Position ID: J0923-0985

Employment Type: Full Time

Position Description:

​​Are you a dynamic and experienced leader with a proven track record in managing complex programs encompassing public facing IT-enabled business process outsourcing services? Are you ready to take on a pivotal role in driving operational excellence and delivering exceptional service to our highly passionate clients? Do you have a knack for profit and loss management with the ability to grow your line of business through highly successful program delivery and customer relationships? If so, we have an exciting opportunity for you to lead our diverse program and make a significant impact on our organization's success.​

Your future duties and responsibilities:

​​As the Program Manager, you will play a critical role in overseeing and optimizing our multi-faceted program. Your responsibilities will include:

​Program Leadership: Provide strategic direction and vision for the program as the single management focal point, aligning it with the organization's objectives and goals. ​

​Stakeholder Management: Build and maintain a strong strategic partner relationships with internal and external stakeholders, ensuring effective and timely communication and collaboration. Primary responsibility will be the client Director. ​

​Operational Efficiency: Continuously monitor and enhance program performance by implementing best practices, streamlining processes, and optimizing resource allocation. This role is also responsible for chairing the client’s Internal Review Board process.

​Budget and Resource Management: Develop and manage program budgets, allocate resources effectively, and ensure cost-efficiency while maintaining quality. ​

​Business Process Outsourcing (BPO): Oversee BPO definition and adherence, ensuring they meet quality standards, contractual agreements, and performance metrics. ​

​Risk Management: Identify potential risks, develop mitigation strategies, and proactively address issues that may impact program success. ​

​Reporting and Analysis: Generate regular reports, analyze program performance data, and present insights and recommendations to senior management.​

Required qualifications to be successful in this role:

​​Master’s Degree: A bachelor's degree in business, management, or a related field is required.

​Proven Overall Experience: Minimum of 15 years of experience. ​

​Proven Program Management Experience: A minimum of 5 years of experience in program management, with a successful track record in overseeing large, complex major systems development, acquisitions, and/or systems engineering and integration efforts.​

​Industry Knowledge: Solid technical background with understanding or hands-on experience in systems design, cyber security, software development and web technologies. ​

​Leadership Skills: Strong leadership and team management skills with the ability to motivate and inspire cross-functional teams. ​

​Strategic Thinker: Demonstrated ability to develop and implement strategic plans that align with organizational goals. ​

​Communication Skills: Excellent written and verbal communication skills, including the ability to present complex information clearly and concisely.

​Problem-Solving: Strong analytical and problem-solving skills, with a focus on finding innovative solutions. ​

​Project Management: Proficiency in project management methodologies and tools. ​

​Customer Focus: A commitment to delivering exceptional customer service and ensuring client satisfaction.​

Desired Qualifications:

​​

Certifications: Relevant certifications in program management or related fields, such as PMP or Six Sigma.​

​Industry Experience: Experience in the specific industries relevant to the program, such as low-code development, PMBoK, ITIL, Agile Development, DevOps. ​

​Change Management: Experience with change management principles and methodologies. ​

​Vendor Management: Experience in managing third-party vendors and suppliers. ​

​Mission Experience: Experience with supporting the Immigration processes within the U.S. Federal Government, and/or supporting the Department of State.

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level, experience and training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $150,000 - $210,000.”

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Skills:

  • Administration & Finance (Fed)

  • Business Transformation Mgr

  • Change Management

  • Project Management

  • Quality Management

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.