IT Operations Manager

All, USA

IT Operations Manager

Category: Business Consulting, Strategy and Digital Transformation

Main location: United States, All

Position ID: J0823-1044

Employment Type: Full Time

Meet our professionals

U.S. - CGI Federal roles - What we do matters

Position Description:

CGI is one of the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a CGI Member, you have the opportunity to be a shareholder at CGI and join a family of over 90,000 members strong. Would you like to grow with an IT organization offering greater opportunity and challenge? Join the CGI team and get your career on the fast track!

CGI Federal is looking for an IT Operations Manager to lead operations and maintenance activities for a cloud-base financial regulation reporting system. This role is responsible for ensuring performance and reliability of the Information Technology environment, coordinating resolution of operational concerns, and acting as a liaison with client IT management to facilitate the delivery of data collection application system. The right candidate will be able to work closely with a cross-functional team and be able to articulate operations status, issues, and resolution approaches with our federal client.

The preferred location for this position is Nationwide.

Your future duties and responsibilities:

The IT Operations Manager shall manage all aspects of an IT Systems operations tasks including:

• Planning, managing, and controlling the computer operations activities following standard

operating procedures and industry best practices.

• Ensuring system Operations Procedures are reviewed and updated on a regular basis.

• Providing project management of IT Systems operations tasks, utilizing the Government

approved procedures and tools and participating in special projects as required.

• Ensuring patching procedures are conducted, following the applicable change

management workflow and schedule.

• Providing reports on operational status upon request from client operations management

or their delegate.

• Assigning tasks while achieving optimum effectiveness; prioritizing tasks based on input

from client operations management or their delegate.

• Monitoring contract staff performance and providing cross-training to staff as needed.

• Maintaining knowledge of existing technology as it applies to current and future IT

system architecture.

• Recommending and implementing programs to minimize costs, achieve optimum output,

and maintain quality.

Required qualifications to be successful in this role:

The IT Operations Manager must possess experience in managing the Operations and Maintenance of a large complex Federal Government IT systems. Desired skills and/or credentials are as follows:

5 plus years of experience needed:

• Strong technical knowledge of network and server operating system

• Proven experience in IT infrastructure planning, development, and operations

• Experience with PowerShell scripting

• Experience with infrastructure monitoring tools (Splunk, New Relic, etc.)

• Azure Server Virtualization

• Enterprise Backup, Replication and Business Continuity and Disaster recover

mitigation and response

• Strong understanding of project management principles and practices

• Strong understanding of Helpdesk and Customer Relations Support systems

• Understanding of Data Security and Cyber Security basic

Experience with Atlassian tools: Confluence, Jira, Git

• Project Manager Professional (PMP) Certification,

• Information Technology Infrastructure Library (ITIL) Certification,

Due to the nature of this US Government contract, U.S. Citizenship is required.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level, experience and training, and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $94,500-$209,000




  • Backup & Recovery

  • DevOps

  • Incident Management

  • IT Service Management

  • Production Control&Management

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.