CGI Technologies and Solutions, Inc. Jr. Software Trainer in Alexandria, Virginia

Jr. Software Trainer

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Jr. Software Trainer

Category: Business Consulting, Strategy and Digital Transformation

City: Alexandria, Virginia, United States

Position ID: J0319-1227

Employment Type: Full Time

Position Description:

The Information Technology Resource Provider (ITRP) program provides training to a wide range of employees at the USPTO in Alexandria, VA. Experienced teachers/trainers are welcome to apply. Good communication skills, customer service skills, and teamwork skills are a must. The successful candidate will be responsible for varying aspects of instructional systems development in a fast-paced and innovative environment. ITRPs are expected to provide classroom training as well as phone, chat room or desk-side assistance for the federal staff. Will use and may help create eLearning tools to provide training and support.

Your future duties and responsibilities:

  • Successfully complete 5-month ITRP Training Academy and stay current on all new USPTO automation tools

  • Teach in-person and virtual classes as scheduled, meeting requirements of the contract Quality Assurance Plan

  • Provide on-call user support on proper use of all USPTO automation tools

  • Carry out scheduled duties to cover the ITRP Hotline, ITRP Chat Room and other support services

  • Create top-quality instructional materials or perform well on other supplemental ITRP projects, as requested

Required qualifications to be successful in this role:

  • BA or BS from an accredited undergraduate program in IT, Science, English, or Education related field

  • 2 years’ teaching experience, preferably in an adult learning environment

  • Customer service and customer satisfaction focus

  • Windows 10, Microsoft Office 2016, and basic computer skills and aptitude

  • Good communication and presentation skills

  • Must be able to work as scheduled: Standard work hours are 8:00 AM - 4:30 PM or 9 AM - 5:30 PM, but occasionally classes or duties finish as late as 8

Desired Qualifications:

  • Experience with developing educational materials

  • Experience with online learning, remote access, and collaboration tools

  • Experience with technical writing/editing

  • Experience with developing computer based training or e-learning modules


  • Software as a Service

  • Training Delivery

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

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CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.