CGI Technologies and Solutions, Inc. Jr. Software Trainer in Alexandria, Virginia
Jr. Software Trainer
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Category:Digital Customer Experience
City:Alexandria, Virginia, United States
Employment Type:Full Time
The Information Technology Resource Provider (ITRP) program provides training to a wide range of employees at the USPTO in Alexandria, VA. Experienced teachers/trainers who are computer savvy are welcome to apply. Good communication skills, customer service skills, and teamwork skills are a must. The successful candidate will be responsible for varying aspects of instructional systems development in a fast-paced and innovative environment. ITRPs are expected to provide classroom training as well as phone, chat room or desk-side assistance for the federal staff. Will use and may help create eLearning tools to provide training and support.
Your future duties and responsibilities:
Successfully complete 5-month ITRP Training Academy & stay current on all new USPTO automation tools
Teach classes as scheduled - meeting requirements of the contract Quality Assurance Plan
Provide on-call user support on proper use of all USPTO automation tools
Carry out scheduled duties to cover the ITRP Hotline, ITRP Chat Room and other support services
Create top-quality instructional materials or perform well on other supplemental ITRP projects, as requested
Required qualifications to be successful in this role:
2 years related experience in training/education
BA or BS from an accredited undergraduate program in Science, English, Education, or IT field
Familiarity with adult learning theories
Customer service and customer satisfaction focus
Windows 10 - Microsoft Office 2016 and basic computer skills & aptitude
Good communication and presentation skills
Adult learning environment experience preferred
Standard work hours for this position are 8:00 - 4:30 or 8:30 - 5:00. Must be able to work as scheduled, however. (Some classes or duties finish as late as 8:00 PM.) Work days that extend after 5:00 PM can be done remotely, and may involve a later start time.
Experience with developing educational materials
Experience with remote access and collaboration software and/or hardware
Experience with technical writing/editing desirable
Experience with developing computer based training or e-learning modules desirable
What you can expect from us:
Build your career with us.
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CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .
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CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.