CGI Technologies and Solutions, Inc. Quality Assurance Specialist in Albany/New York, New York
Quality Assurance Specialist
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City:Albany/New York, New York, United States
Employment Type:Full Time
The Quality Assurance (QA) Specialist works closely with the Operations Team to deliver high-quality customer service for the Performance-based Section 8 Multifamily Contract Administration program and to monitor compliance with requirements of the program. The Operations Team is focused on conducting onsite Management and Occupancy Reviews (MORs), processing Contract Renewals and Rent Adjustments, approving requests for subsidy payments, and responding to tenant concerns for a portfolio of housing contracts subsidized under HUD’s Project Based Section 8 Housing Program. The Quality Assurance team must be knowledgable in areas such as: subsidy processing, leasing and occupancy, HAP contract renewals and adjustment of contract rents, tenant relations, review of fair housing EEOC, customer relations, and contract requirements. It is the primary responsibility of the person filling this position to provide for Quality Assurance and Reporting needs related to PBCA ACC Task processing requirements. In addition, all recordkeeping and reporting requirements as well as compliance activities are required. The Quality Assurance Specialist will be part of the team that montiors, reviews and reports activites to ensure the PBCA group comply with both HUD and CGI requirements. Furthermore, this role is responsible for conducting MOR Onsite Post Reviews to ensure the Managemnt and Occupancy onsite review is conducted in accordance to both HUD and CGI policy and procedures.
Your future duties and responsibilities:
Ensuring the maximum quality and production of case management teams that perform contract administration activities within assigned regions. Primary responsibilities:
• Assists the Quality Assurance Manager in monitoring program adherence to the ACC. This includes reviewing the monthly production reports, monthly invoices, and ensuring the timely completion of the independent audit.
• Assists the Quality Assurance Manager in maintaining a continuous quality control program to monitor and evaluate the performance of all ACC related activities in meeting the ACC requirements. This includes verifying the accuracy and reliability of data provided by CGI and conducting source document verification of financial transactions, conducting on-site confirmatory checks of Management and Occupancy Reviews and evaluating compliance with ACC components, HUD policies and procedures and other operational requirements, including delivery of all work items contained in the CGI/CMHA proposal prepared in response to the RFP.
• Travel to property sites to complete Management and Occupancy Post Onsite Quality Assurance Reviews.
• Issue reports of discrepancies and deficiencies, assist in the implementation of corrective action follow up to ensure that the expected outcomes are achieved.
• Successfully complete all required training programs within prescribed period.
• Respond to requests of Managers to conduct ad hoc quality reviews and assist in direct service delivery in an emergency.
• Identify and implement best practices performed by regions and ensuring the consistent, standard execution of contract administration activities.
• Work with all levels of management, finance, systems and quality assurance to develop new and effective to identify ways to mitigate risk
• Complete all required reports, tasks and updates as assigned
• Relieve the administrative burden of the supervising manager
• Assist operations with ACC task processing during staffing shortages
Job may require additional special projects
Required qualifications to be successful in this role:
-Minimum of 3 years related experience
-Undergraduate degree in relevant field is required. Will consider other relevant housing, training or Quality Assurance experience in lieu of degree.
-Ability to learn quickly; develop curriculum; communicate to groups; analyze policy; write directives.
-Ability to communicate effectively at all levels, including delivering presentations in front of large groups
-Effective written communication skills
-Public speaking/presentation skills
-Ability to Multi-task
-Education, training, or experience writing operations manuals a plus.
-Knowledge of HUD policies and regulations a definite plus.
-Computer literate: experience with Microsoft Programs, Outlook, Word, Excel and Powerpoint
-Experience with Data Analytics and Business Intellegence tools such as Tablea, Mocrosift -Pewer BI or Oracle DVD is a plus
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com .
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
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Applicants have rights under Federal Employment Laws:
EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.